HOTELS AND GUEST ACCOMMODATION

VB, AA, and RAC use a harmonised ratings scheme for Hotels and Guest Accommodation.

Guest Accommodation

Diamond ratings for Guest Accommodation reflect visitors expectations, with quality seen as more important to visitors than facilities and services. As a result Guest Accommodation is required to meet progressively higher standards of quality and guest care as they move up the scale from one to five Diamonds. This scheme applies to Guest Houses, B&Bs, Farmhouses and Inns. Accommodation providers that have subscribed to the Stepping Stones (SS) scheme meet at least the minimum standard criteria.

1 Diamond -
Clean Accommodation with acceptable comfort

2 Diamond -
Sound overall level of quality and customer care

3 Diamond -
Good overall level of quality and comfort

4 Diamond -
Very good overall level of quality in all areas

5 Diamond -
Excellent overall level of quality and customer care


OTHER SYMBOLS YOU MAY SEE
Awards

Visit Britain Gold & Silver, AA Red Diamond and RAC Little Gem, Sparkling Diamond and Warm Welcome are awarded to those estabilishments which not only achieve the overall quality required for their rating, but also reach the highest levels of quality in those specific areas which guests identify as being really important to them.

Hotels

Star ratings symbolise the level of service, range of facilities and quality of guest care that you can expect. Hotels are required to meet progressively higher standards as they move up the scale from one to five Stars. All grades must have a high standard of cleanliness and friendly and courteous staff.

1 Star -
Practical accommodation with limited facilities. 75% of bedrooms must have en-suite or private facilities

2 Star -
Good accommodation with more comfortable bedrooms all of which must have en-suite or private facilities

3 Star -
Greater quality, range of facilities and services. Spacious public areas

4 Star -
Offering superior comfort and quality. Room service available

5 Star -
Spacious luxurious establishment with the highest quality accommodation, facilities, services and cuisine